Terms of service

These terms set out what you can expect from our service, and what we expect from
you.

Effective: February 4, 2025

These are the terms on which we provide the Intus Bio personalized microbiome health
reports. Any purchase of that service is on these terms.   
Our service to you will require us to process a lot of personal information about you. We
have explained our approach to your personal information in more detail in our privacy
notice. 
 
Important: our service does not give medical advice or supply you with medical
information. You should always talk to your doctor or other health-care
professional about any health problems you may be suffering from.

 
Our service 

Our service consists of testing (including results).

In more detail:

  1. “Testing”: organizing and conducting testing of Customer biological samples,
    which includes: 
  2. Collecting data relevant to a Customer’s health and nutrition habits (“Self-
    Reported Health Information”);
  3. Arranging the collection of stool, saliva, and other biological samples from a
    Customer (“Samples”) using specialized kits (“Sample Collection Kit(s)”);
  4. Arranging the testing of collected Samples with third-party laboratory testing
    facilities to produce microbiome data (“Test Data”);
  5. “Results”: providing the synthesized outcome of the tests to the Customer, which
    includes:
  6. Analyzing Test Data and Self-Reported Health Information using big data and
    machine learning techniques and algorithms;
  7. Providing synthesized insight for a Customer (“Results”) via digital documents,
    Intus Bio’s website (“Website”) or any other suitable means; 

Ordering the service 

You place an order for the service when you press the “Place Order” button.

 We reserve the right to accept or reject orders for any reason. The price of the service is
that indicated when you made your purchase. 

If we accept your order, we will send you an acceptance email, at which point a contract
will exist between us under the terms set out on this page. 

Once you have purchased the service, you will be asked to complete a health
questionnaire; start the collection of Information and arrange for us to send a Sample
Collection Kit to you.  

By completing the health questionnaire, it is deemed that you give us consent to use
your responses. All data and metadata will be anonymized to ensure privacy and
confidentiality if released outside of our ringfenced data pool, (for example, as required
for publication of diagnostic assays or health screening tools). Please do not answer
questions that you do not want us to access. Please refer to our Privacy Policy for more
information.

Eligibility

In order to use our service, you must meet the following eligibility criteria:

  • You are at least 18 years of age.
  • You may not use our service unless you meet these eligibility criteria. 

Fees and charges

Intus Bio charges for Testing (with Results).

There is a fixed fee for Testing and Results which you may make as a one-off payment
when you place your order.

Using the Sample Collection Kit

The Sample Collection Kit will include instructions on how to collect and ship your
Samples. At the moment, our tests consist of:

 Composition of your gut microbiome (using DNA extraction and sequencing
techniques to identify living organisms in your Sample)

In order to ensure that we receive the highest-quality test data, you must:

  • Use the Sample Collection Kit and collect the Samples in accordance with the
    instructions provided with the Sample Collection Kit 
  • Follow good hygiene practices when collecting the samples 
  • Send your samples for testing within the timeframes we have indicated — if you
    delay too long, the test may become less relevant.  

You must not: 

  • Use any part of the Sample Collection Kit which is past its indicated expiry date.
  • Provide samples on behalf of anyone else. 

 
Intus Bio gut microbiome test

We use the medical pathology laboratory Avero Diagnostics based in the United States
of America to carry out the analysis of the Sample Collection Kit to generate the Test
Data.  

By accepting these terms, you declare and consent that you mandate Intus Bio to
receive for your order the Test Data for your Sample rendered by Avero Diagnostics and
Avero Diagnostics cannot be held liable for any medical secrecy breach towards you
due to instructions of Intus Bio to render the Test Data to it. Therefore, you will not
receive any Test Data from Avero Diagnostics. Avero Diagnostics will provide the Test
Data to us and we will incorporate those data within the Results we provide to you. Intus
Bio will keep any such results confidential as provided in the Privacy Policy.

Results

Results consist of a set of personalized “insights.” Insights are derived from analysis of
the samples combined with the information you have reported about yourself through
the health questionnaire. 

Insights are intended to help you understand and optimize your microbiome health. You
may choose to utilize the insights as little or as much as you wish, or you may choose
not to utilize at all.  

Intus Bio will provide the results to you via email. We aim to report results within four to
six weeks of receiving your Sample Collection Kit, but there may be unexpected delays.
While we will take all reasonable steps to try to meet this time limit, we cannot promise
to do so.

If you have not followed the instructions for Sample collection, a test may fail. There are
other, rarer circumstances in which a test may fail even for correctly collected Samples.
We may deal with that by asking you supplementary questions to help us interpolate a
test result or send you a replacement Sample Collection Kit if possible. 

Biological samples are processed on Intus Bio’s behalf in an irreversible manner and
cannot be returned to you once sent to and processed by the laboratory. 

How we accept payment

We may collect payments from you directly or we may use a third-party payment
processor (the “Payment Processor”) to bill you through a payment account linked to
your account on the Services (your “Billing Account”). At present we use Shopify and
Stripe as our Payment Processor.  

The processing of payments by a Payment Processor will be subject to the terms,
conditions and privacy policies of such Payment Processor in addition to this
Agreement. We are not responsible for any errors by the Payment Processor. You
authorize us, through the Payment Processor, to charge your chosen payment provider
(your “Payment Method”). You agree to make payment using that selected Payment
Method. We reserve the right to correct any errors or mistakes that we or the Payment
Processor make even if we or the Payment Processor have already requested or
received payment.

  • Payment method: The terms of your payment will be based on your Payment
    Method and may be determined by agreements between you and the financial
    institution, credit card issuer or other provider of your chosen Payment Method. If
    we, through the Payment Processor, do not receive payment from you, you agree
    to pay all amounts due on your Billing Account upon demand. 
  • Up-to-date information: You must provide current, complete and accurate
    information for your Billing Account when you order the Intus Bio Service. You
    represent and warrant that you are authorized to use such a credit card or
    payment method. You must promptly update all information to keep your Billing
    Account current, complete and accurate (such as a change in billing address,
    credit card number, or credit card expiration date), and you must promptly notify
    us or our Payment Processor if your payment method is cancelled or if you
    become aware of a potential breach of security. If you would like us to change
    such information, please contact us through chat or email. If you fail to provide
    any such information, you agree that we may continue charging you for any
    unpaid fees under your Billing Account. You agree that we may pass your credit
    card information and related information about and identify you to our designated service providers for their use in charging you for the Service ordered by you. All charges are inclusive of VAT, if applicable. 
     
    Warnings Possible Risks 

Please be aware of the potential risks associated with using a service like ours. These
include:

 You may feel discomfort or unwell when collecting Sample(s). 
 You may receive nutrition suggestions indicating foods or supplements to which
you are allergic or sensitive. If you have a known or suspected allergy or
sensitivity, you should not follow those suggestions. 
 A specific health or medical condition(s) you may have may not get better or may
get worse and you may develop new conditions. 
 Some health questionnaire questions may make you or your family members
uncomfortable. 
 You may learn information about yourself that may prompt you to seek additional
follow up with a healthcare professional. We cannot be responsible for what
happens from any use of your Results. 
 You may find out information about yourself that will cause you to worry or
become anxious. 
No Doctor-Patient relationship and not medical advice 
The results provided by Intus Bio are for informational purposes only. Intus Bio is not a
medical professional, and Intus Bio does not provide medical services or render medical
advice. Nothing contained in the results should be construed as such advice or
diagnosis. The information and reports generated by Intus Bio should not be interpreted
as a substitute for consultation with a doctor, and the information made available on or
through the Service should not be relied upon when making medical decisions, or to
diagnose or treat a medical or health condition.  
There is no doctor-patient relationship between you and Intus Bio.  
If you are being treated for an illness, are pregnant, have any food-related allergies,
taking prescription medication or following a therapeutic diet to treat a disease, you
should consult your doctor before using the Service. If any information you receive or
obtain from using the Service that is inconsistent with the medical advice from your
physician, you should follow the advice of your physician. 
Intus Bio’s Customer Support Team are not allowed to engage in rendering any type of
psychological or healthcare advice for any individual or their particular situation. Under
no circumstances will any of your interactions with any Intus Bio Customer Support
Team member in your use of the Service be deemed or construed to create a doctor-
patient relationship or a fiduciary duty of any kind whatsoever.  

Database Disclaimer 
As part of the Service, Intus Bio maintains a database that contains various types of
information. This information is derived from a number of sources — some of them
more reliable than others — but all of them outside our control. We therefore cannot
guarantee the accuracy of any information in the database. 
At registration (test activation) and at various stages of using the Service, you will be
prompted to accept this Agreement and the Privacy Policy indicating your affirmative
acceptance of these legal documents. 
Research 
Our research 
With your consent — which you will be offered at the time of kit (test activation), your
data may be used by Intus Bio to conduct research into the microbiome, health and
wellness. For more information about the way in which Intus Bio uses data for research,
please see our Privacy Policy: 
Research studies 
Based on the personal information you have provided us, if we identify you as a
potential participant in research studies carried out either by Intus Bio, or by
independent third parties, we may explain the research goals and invite you to
participate.
Unlawful and Prohibited Use Policy 
As a condition for using the Service, you represent and agree not to engage in any of
the following activities: 
 Non-personal use of the Service; 
 Resale of the Service; 
 Copying, modifying or creating derivative works of any part of the Service; 
 Use of automated or similar means to download data from the Service, including
without limitation crawlers, spiders, robots, or data mining tools; 
 The download or copying (other than browser page caching) of any part of the
Service, except as expressly permitted by Intus Bio; 
 Attempt to gain unauthorized access to Intus Bio’s servers or computer systems
or to engage in any activity that disrupts, damages, disables, diminishes the
quality of, interferes with the performance of, or impairs the functionality of, any
part of the Service; 

 Collection or harvesting of any personal information including, but not limited to,
company and individual names, domain names or account names, from the
Service; 
 Using any part of the Service for unauthorized commercial solicitation purposes; 
 Use of any part of the Service as a destination linked from any unsolicited bulk
messages or unsolicited commercial messages; 
 Impersonation, falsification of identity, or misrepresentation of your affiliation with
any person or entity; 
 Use of the Service where Service use is not permitted; 
 Modify or disguise the origin of any content transmitted through the Service in a
manner that leads to consumer confusion; 
 Use any content in the Service, or any promotional materials for the Service, for
unauthorized advertising, or in connection with any offer to sell or buy any goods
or service except as permitted by law; 
 Unauthorized use of branded trademarks, trade names, and key words
associated with the Service in online media that amounts to false association
and/or cause consumer confusion; 
 Engage in “framing,” “mirroring,” or otherwise simulating the appearance or
function of Intus Bio or our Service; 
 Upload or transmit any content that you do not have a legal right to transmit
(such as proprietary and confidential information, personal health information,
content that infringes intellectual property rights of a third party, etc.); 
 Violate these Terms, or any code of conduct or other guidelines which may be
applicable for a particular area of the Service or have been provided or shared
with you in connection with the Service; 
  Use of the Service other than for their intended purpose; or 
  Intentional or unintentional violation of local, state, national, or international law,
or any regulations having the force of law. 
 
Termination 
We may terminate this agreement without notice if: 
 You breach any term of this agreement 

 Intus Bio believes it is required to do so by law 
Any termination of this agreement: 
 Ends all rights and licenses granted to you under these terms. 
 Does not affect any obligations under these terms that accrued prior to
termination or any terms which by their nature should survive termination
including, without limitation, terms related to intellectual property ownership and
restrictions, disclaimers, the user content License, governing law and
jurisdiction. 
After termination, Intus Bio reserves the right to exercise whatever means it deems
necessary to prevent your unauthorized use of the Service and also to delete any
information associated with your account.  Please refer to our Privacy Policy to
understand how we treat information you provide to us after you have stopped using our
Service. 
User Content 
Some features of our Service may include functionality enabling you to submit or post
material to be viewed by other users of our Service, whether publicly posted or privately
transmitted, such as profiles, posts, emails, feedback, experiences, suggestions, notes,
messages, food data, photos, and videos – all of which we refer to as “User Content”.
You are solely responsible for all User Content. 
Intus Bio, at its sole discretion, has the right (but not the obligation) to screen, reject,
retain, or remove any User Content, or any part of it. This could include redaction of that
content. Intus Bio also reserves the right to disclose any User Content as necessary to
satisfy any applicable law, regulation, legal process or governmental request. Intus Bio
has no obligation to preserve User Content and may, for example, delete all existing
User Content. If you wish to preserve User Content, you should ensure that you make
your own copy of it. 
In using the service, you agree not to post any User Content that 
 is false, deceptive, deceitful, misleading, unauthorized, unlawful, libelous,
defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing,
threatening, invasive of privacy or publicity rights, abusive, inflammatory, harmful
to minors, fraudulent or otherwise objectionable; 
 would constitute, encourage or provide instructions for a criminal offence, violate
the rights of any party, or that would otherwise create liability or violate any local,
state, national or international law; 

 may infringe any patent, trademark, trade secret, copyright or other intellectual or
proprietary right of any party; 
 impersonates any person or entity or otherwise misrepresents your affiliation with
a person or entity; 
 contains private or confidential information of any third party, including, without
limitation, addresses, phone numbers, email addresses, Social Security numbers
and credit card numbers; 
 contains viruses, spyware, malware, corrupted data or other harmful, disruptive
or destructive files; 
 may expose Intus Bio to any harm or liability of any type;  
 harasses, degrades, intimidates or is hateful toward an individual or group of
individuals for any reason and especially on the basis of religion, gender, sexual
orientation, race, ethnicity, age or disability; or 
 disrupts, damages, disables, diminishes the quality of, interferes with the
performance of, or impairs the functionality of, any part of the Service. 
 By contributing user content, you grant Intus Bio and its affiliates a perpetual,
irrevocable, worldwide, royalty-free, fully paid-up, freely transferable and sub-
licensable (through multiple tiers) non-exclusive right to use, reproduce, modify,
transmit, translate, publish, publicly perform, display, distribute, commercialize,
share with third parties, transmit or distribute over public network and media, and
create derivative works of such user content in order to exercise any right or
carry out any obligation under these terms, or for any other purpose in
connection to the provision, promotion or development of our Services. 
You represent and warrant that: 
 you own and control all of the rights to the User Content that you post or you
otherwise have the right to post such User Content and to grant the rights
granted in this Agreement; 
 the User Content is accurate and not misleading; 
 distribution of the User Content you supply in accordance with your direction
does not violate this Agreement; and will not violate any rights of or cause injury
to any person or entity. You hereby waive any moral rights you may have in such
User Content under the laws of any jurisdiction. 
Intellectual Property 
Trademarks 

All Intus Bio and GutID trademarks, service marks, trade names, logos, domain names,
and any other features of the Intus Bio brand are the sole property of Intus Bio, Intus
Bio’s Affiliates, or Intus Bio’s licensors. This Agreement does not grant you any rights to
use any Intus Bio trademarks or brand features whether for commercial or non-
commercial use. Unless you have specifically agreed otherwise in writing with Intus Bio,
nothing in this Agreement or your use of the Service gives you a right to use any Intus
Bio marks and you agree not to display or use Intus Bio marks in any manner. 
You may not remove, obscure, or alter any proprietary rights, marks, or notices that may
be affixed to or contained in the Service. 


Software 
The Service, and all designs, text, graphics, pictures, images, content, videos,
information, data, and software contained in or comprising the Service (including the
Website), except for the user content as defined above, is the property of Intus Bio,
Intus Bio’s Affiliates or Intus Bio’s licensors and are protected by copyright, trademark
laws, patent, and other intellectual property laws in applicable jurisdictions. 
Your rights in any Intus Bio software you use (including the Website) (“Software”) that is
not accompanied by a separate license agreement are governed by and subjected to
the license granted in this Agreement. You may not copy, modify, create derivative
works of, reverse engineer, reverse assemble, or otherwise attempt to discover any
source code, sell, assign, sublicense, grant a security interest in, or otherwise transfer
any right in the Software unless otherwise specifically agreed in writing between you
and Intus Bio. You agree not to modify the Software in any manner or form, or to use
modified versions of the Software, including without limitation for the purpose of
obtaining unauthorized access to the Service. You agree not to access the Service by
any means other than through the interface that is provided by Intus Bio for use in
accessing the Service. Any rights not expressly granted herein are reserved. 
License to Use 
Subject to your compliance with these Terms, Intus Bio grants you a limited, non-
exclusive, revocable license to make personal, non-commercial use of the Service. This
license shall remain in effect until and unless terminated by you or Intus Bio. You agree
to use the Service for your own personal, non-commercial use and will not redistribute
or transfer the Service . 
Miscellaneous 
Contacting each other 
Where these terms require you to contact us (for example, where they require you to
give us “notice”), you must do so by email to Ask@gutid.com.  

We may give you notice by sending an email to the address registered to your account.
You are responsible for ensuring that you are able to receive and check emails at that
address. 
Changing these terms 
We may change these terms by giving you at least 30 days warning (by email) and
publishing the new terms on our website for you to consider. For terms which do not
negatively affect your existing use of the Service, for example where we are simply
introducing a new feature or service and defining the terms on which it may be used, the
new terms will take effect after 30 days.  
Governing Law 
This agreement shall be governed by Connecticut law and the courts of the State of
Connecticut shall have exclusive jurisdiction to settle any dispute arising out of it. 
Assignment 
You may not assign, delegate or transfer these Terms or your rights or obligations
hereunder, in any way (by operation of law or otherwise) without Intus Bio’s prior written
consent. Intus Bio may transfer, assign, or delegate these Terms and its rights and
obligations without consent. 
Failure to enforce  
Any failure by Intus Bio to enforce its rights on one occasion does not mean it may not
enforce other rights, or the same rights on other occasions. 
Circumstances beyond our control 
Intus Bio is not responsible for any failure to perform any of its obligations under this
agreement if they are caused by circumstances beyond its reasonable control.

 
About us 
We are Intus Biosciences, LLC, established at 400 Farmington Ave., Farmington, CT
06032. Our email address is Ask@gutid.com.